Kiplepay informs customers of potential risks by third-party provider


  • Informed customers of risks through a thrid-party gateway provider
  • Heightened security toprevent any suspicious transaction activities

E-wallet service provider Kiplepay Sdn Bhd, a wholly-owned subsidiary of Green Packet Bhd, has informed its Kiple Visa prepaid card users via email of a risk through a recent third-party payment gateway provider data breach on Aug 15.

In a statement, the firm said the customer communication was released following Bank Negara Malaysia’s (BNM) notification to the company, which highlighted the recent potential third-party data breach incident.

It said it has also requested that the company notify affected cardholders of additional protective measures that are being taken to protect them against risks of fraudulent or unauthorised transactions that may arise from this incident.

Kiplepay said the data breach highlighted was a cybersecurity incident which has occurred to a third-party which may affect Kiplepay users who performed transactions using the third-party payment gateway system.

“It is our responsibility to inform our users on any risks as a precautionary measure to safeguard our customer’s interest, said Ricky Lew, chief executive office of Kiplepay.

“We take a serious view on our security and compliance measures in line with BNM’s policies, directives, and requisite security standards, and would like to reassure our users, merchants, and business partners that our service integrity has not been compromised.

“We have also heightened our security and fraud monitoring measures to detect and prevent any suspicious transaction activities, and continue to safeguard Kiplepay user,” said Lew.

Kiplepay also noted that as a designated payment instrument issuer (e-wallet issuer) regulated by BNM, the firm continues to be committed in ensuring users and business partners the peace of mind in all their Kiplepay transactions and will continue to work with BNM in safeguarding customers’ data and interests.

On Aug 11, local media reported that online payment provider iPay88 confirmed that it was experienced a cybersecurity breach that may have compromised the card data of users.

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